Last updated on April 25th, 2022
Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.
Due to technical error, payment being charged on the Customer’s Card/Bank Account but the amount is not credited to Ippocloud account. in such cases, Customer wishes to seek refund of the amount, he/she would be refunded net the amount, after deduction of Payment Gateway charges or any other charges.
The Customer will have to raise a support ticket through > Ippocloud dashboard for refund along with the transaction number(UTR) and original payment receipt if any generated at the time of making payments.
The support ticket will be processed manually and after verification, if the claim is found valid, the disputed amount will be refunded through electronic mode in favor of the customer and confirmation sent to the mailing address given in the registration form, within a period of 21 calendar days on receipt of such claim. It will take 3-21 days for the money to show in your bank account depending on your bank’s policy.